Tunbridge Wells Orthodontics

Privacy Policy

Privacy Policy for NEYO Dental Specialist

Information on how we handle your data when using this site.

Effective date: 8th day of May, 2023

www.neyodental.co.uk (the “Site”) is owned and operated by Neyo Dental Specialists Ltd. NEYO Dental Specialists Ltd is the data controller and can be contacted at:

info@neyodental.co.uk
01444 523143
24 Church Road, Burgess Hill, RH15 9AE

Data protection privacy notice for patients

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016, known as the General Data Protection
Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

Consent

By using our Site users agree that they consent to:

1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contacting the management team at Neyo Dental Specialists.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

Users have provided their consent to the processing of their data for one or more specific purposes.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

First and last name;
Email address;
Phone number; and
Address.

This data may be collected using the following methods:

Filling out contact form; and
Subcribing to newsletter.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

Communication.

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

Under the GDPR, you have the following rights:

Right to be informed;
Right of access;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to data portability; and
Right to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our data protection officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here:

Joyce Hicban
info@neyodental.co.uk
01444 523143
24 Church Road, Burgess Hill, RH15 9AE

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and

Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office.

If you have any questions, concerns or complaints, you can contact our data protection officer, Neil Woodhouse, at:

info@neyodental.co.uk
01444 523143
24 Church Road, Burgess Hill, RH15 9AE

    
 
 
        
   Kim Patel 
 2024-05-01
 
 
  I took my Dad at Neyo Dental Specialists for denture replacements after we were referred from our Dentist Dr Ankur Patel. We were given the most warm welcome from Joyz and the other girls who were very pleasent and extremely professional and the Dental Specialist Dr Ian Cheshire was also extremely professional,  just did an amazing job and my dad was well pleased and happy with the whole experience and would recommend to everyone. The practice looks new, very welcoming and the atmosphere felt very relaxing.
  
 
       
   Romanie Palmer 
 2024-04-30
 
 
  Dr Kate Groot was recommended through a friend for a root canal treatment, I was absolutely dreading it! Receptionist was very welcoming and Dr Groot very calm and happy to explain everything. She did an absolutely brilliant job and I haven't had any problems since. Highly recommend this practice.
  
 
       
   Graeme Alexander 
 2024-04-29
 
 
  I was really impressed at the professionalism of the visit, and even more on the focus of the team to explain what was happening; likely after effects and to generally reassure me as a patient. No hesitation in thoroughly recommending NEYO !
  
 
       
   Glaiza Esguerra 
 2024-04-23
 
 
  Exceptional dental practice!!!  I must commend the team for creating such a welcoming atmosphere. The ambiance in the practice is unlike any other dental office I've visited. The calming décor, soothing music, and attention to detail all contributed to an environment that instantly put me at ease. The team prioritized the patient's comfort.

Neil Woodhouse, my specialist orthodontist, delivered his expertise by providing me with the Neyo aligners. He showed his genuine care for my dental issue and took the time to thoroughly explain each step of the procedure on teeth straightening. He showed me the expected finished result too. I commend the entire staff for ensuring my comfort throughout the visit, every interaction was marked by kindness and professionalism.

I received top-notch dental care, and  I also felt heard and valued as a patient. I will not hesitate to recommend the practice to everyone.
Thank you once again for providing such exceptional service.
  
 
       
   Annette Smith 
 2024-04-16
 
 
  I cannot praise Yogi and his team highly enough,
They are extremely professional and very caring and they make you feel very important to them , I had implants and an extraction as well,
Very pleased with treatment at Neyo
  
 
       
   Tracy HC 
 2024-04-15
 
 
  Truly modern dental practice, friendly staff which put you at ease. Everything is explained very well. Competively priced.
Makes going to the dentist a pleasure.
  
 
       
   Helen Jones 
 2024-03-19
 
 
  Brilliant practice, definitely the most stylish dentists around! Everyone at NEYO is super friendly and welcoming. Yogesh was great, I felt I could really put my trust in him to do a fantastic job. Wouldn't hesitate to go back if I needed to and recommend to anyone in the local area. A breath of fresh air in dental surgeries. Thank you
  
 
       
   liz cook 
 2024-03-11
 
 
  I literally cannot praise Yogi and his team enough.  I wanted to  to write a review ..I think my story says it all ,so here goes...
I knocked my two front top teeth out when I was 14 and for 49 years since then had pain and extreme sensitivity as well as a self -consciousness about the various dodgy caps and cheap dentures I had had over the years.  I arrived at Yogi's surgery  aged 63  ,with no front teeth at all , fairly advanced periodontal disease , a lot of distress and with a booked date to have another tooth removed by a different private clinic and 5 other teeth at risk of being lost to the bone loss and disease. Walking into Yogi's clinic was one of the best things I have ever done : he quite literally saved my teeth : his periodontal deep clean skills saved all my at-risk teeth and his implant surgery skills gave me two new beautiful top front ones .  These were not quick or straightforward implants and needed bone grafts and a lot of time and patience from Yogi and his team but experience, kindness and skill all came together. Nearly two years on now and all my teeth are still doing well and still solidly in my gums . I am smiling big and widely these days! ( See photo of the day my crowns went on) . THANKYOU Yogi and team. I will never go anywhere else if I can help it.  And, last but not least they charged me less than the dentist I had started out with :)
  
 
       
   Gokin Bakes 
 2024-03-02
 
 
  Neil has been incredibly professional and knowledgeable with my orthodontic treatment so far (still many months to go!). All options were clearly explained up front and the teeth are definitely moving in the right direction. The reception area has been beautifully decorated and the surgery and x-ray rooms look to be newly installed with state of the art technology. All the staff I've interacted with have been very friendly and efficient. Thoroughly recommend.
  
 
       
   Dinah Davies 
 2024-02-29
 
 
  I highly recommend Neil Woodhouse. Such a calm, courteous and reassuring Orthodontist who has really changed my 63 year old teeth for the better. So it’s never too late 😉
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 53 reviews